Frequently Asked Questions
Everything you need to know about creator discovery, smart contracts, milestone escrow, and payouts.
What is UGC (User-Generated Content)?
UGC (User-Generated Content) refers to authentic video or photo assets created by real consumers, creators, or brand advocates rather than polished studio agencies. Modern UGC videos (such as TikTok Reels, Unboxings, Testimonials, and Product Demos) convert up to 4x higher on social ads because they feel genuine, relatable, and trustworthy.
What is Tech UGC?
Tech UGC is user-generated content specifically crafted for software platforms, SaaS products, mobile apps, and tech hardware. Instead of generic lifestyle videos, Tech UGC creators produce screen-recordings, live UI walk-throughs, feature tutorials, onboarding teardowns, and authentic founder/user reviews that simplify complex tech value propositions.
What is CreatrHub?
Creatrhub is a UGC (User Generated Content) Centralised Marketplace built to connect UGC Creators to Brands while fulfilling the end-to-end UGC lifecycle, saving businesses time and money.
How do I get started as a brand?
Define your goals, budget and content style in minutes.
How does the AI contract and automated review system work?
When you create a project on CreatrHub, our integrated AI engine drafts an industry-standard contract covering intellectual property, usage rights, and deadlines. The system monitors milestones automatically and alerts both parties when reviews or revisions are required.
How long does delivery take?
Most projects are completed within 7-14 days, depending on workflows.
How does escrow payment keep my brand safe?
When you hire content creators on our platform, your funds are deposited securely into an escrow account. The creator sees that the project is funded and begins production, but the funds are only released to them after you review and approve the final video assets.
Is UGC actually effective for tech scale ups and B2B products?
Absolutely. B2B and tech scale ups use UGC to simplify complex value propositions through product walk-throughs, UI overviews, and authentic founder/user reviews that build immense trust.
How does the pitch feature work?
Once every 90 days, you can send a direct pitch to any brand on the platform, even if they haven't posted a job. Write your message, attach your portfolio, and make your case. The 90-day window keeps pitches intentional and ensures brands don't get spammed.
When do I get paid?
Brands fund the project upfront into escrow before any work begins. Once you submit your deliverables and the brand approves them, payment is released to you automatically. No chasing invoices, no waiting on bank transfers.
What if the brand keeps requesting revisions?
Your contract specifies the number of revision rounds agreed upfront. If a brand requests revisions beyond what was agreed, you can flag it as out of scope directly on the platform and negotiate additional compensation before proceeding.
Is it free to join as a creator?
Yes, joining CreatrHub as a creator is completely free. You can build your profile, browse brand opportunities, and apply to jobs at no cost. A small platform fee applies when a deal is successfully completed.
How do I make my profile stand out to brands?
Complete every section of your profile: niche, content formats, past work, and rates. Our AI will also suggest improvements to your bio and highlight the portfolio pieces most likely to attract relevant brand deals based on current demand.
Can I work with brands outside my country?
Yes. CreatrHub supports international deals. Payments are handled securely through the platform regardless of where you or the brand are located, so geography is never a blocker.