Frequently Asked Questions
Everything you need to know about creator discovery, smart contracts, milestone escrow, and payouts.
What is UGC (User Generated Content)?
UGC (User Generated Content) refers to authentic video or photo assets created by real consumers, creators, or brand advocates rather than polished studio agencies. Modern UGC videos (such as TikTok Reels, Unboxings, Testimonials, and Product Demos) convert up to 4x higher on social ads because they feel genuine, relatable, and trustworthy.
What is CreatrHub?
Creatrhub is a UGC (User Generated Content) Centralised Marketplace built to connect UGC Creators to Brands while fulfilling the end-to-end UGC lifecycle, saving businesses time and money.
How does the AI contract and automated review system work?
When you create a project on CreatrHub, our integrated AI engine drafts an industry standard contract covering intellectual property, usage rights, and deadlines. The system monitors milestones automatically and alerts both parties when reviews or revisions are required.
Does CreatrHub practice Ethical AI?
Yes, absolutely. At CreatrHub, we practice Ethical AI. Our AI is designed to empower human creators, not replace them. We do not generate synthetic deepfakes, clone creator voices, or scrape creator work. Instead, our AI handles administrative workflows (matching brand briefs with verified creators, drafting transparent contracts, and streamlining milestone reviews) to ensure authentic human creators are fairly credited and compensated.
How does escrow payment keep my brand safe?
When you hire content creators on our platform, your funds are deposited securely into an escrow account. The creator sees that the project is funded and begins production, but the funds are only released to them after you review and approve the final video assets.
How does CreatrHub partner with Stripe for payments?
CreatrHub partners directly with Stripe to provide bank grade, PCI compliant payment processing and escrow protection. When you fund a project, your deposit is held securely through Stripe until you review and approve the creator's final deliverables. This guarantees seamless payouts in 40+ currencies, zero payment fraud, and complete financial security for both brands and creators.
How do I get started as a brand?
Define your goals, budget and content style in minutes.
What is Tech UGC?
Tech UGC is user generated content specifically crafted for software platforms, SaaS products, mobile apps, and tech hardware. Instead of generic lifestyle videos, Tech UGC creators produce screen-recordings, live UI walk-throughs, feature tutorials, onboarding teardowns, and authentic founder/user reviews that simplify complex tech value propositions.
How long does delivery take?
Most projects are completed within 7-14 days, depending on workflows.
Is UGC actually effective for B2B, apps, and digital brands?
Absolutely. Modern brands, B2B platforms, and digital products use UGC to simplify complex value propositions through authentic feature walkthroughs, UI teardowns, and relatable user reviews that consistently outperform studio ads.